Wednesday, January 12, 2011

Public DataWeb’s definition of Public Access Technology

Public DataWeb’s definition of Public Access Technology is in the concept of free digital access to the general public.
Most hardware systems and devices such as mobile phones, the IPad etc provide access to the Internet.
The hardware has to be paid for and the connectivity too: line rental, mobile connection charges, ISP fees etc.
As the public obtain more and ever more mobile devices there comes an increasing need for always on, always connected options. Of course the telecoms companies rub their hands thinking of all the associated revenues when people sign up to get connected.

City’s should be thinking about those who are ‘socially excluded’ those who for whatever reason are not able to be connected. Cities should also be aware that business in the city and its region, its visitors and tourists also have need for connectivity. A business in the local wants to reach certain sectors of the public, a tourist wants to know about amenities, places of interest, restaurants etc. These activities should be kept local for all the best commercial interests and public services access and notifications. Can these diverse requirements be left to the ‘market’ alone?

Retailers have adopted bespoke touch screen kiosks to promote their InStore goods catalogues, airports and rail stations use touch screens and websites for ticketing. These services are Free to use. Of course they pay for themselves in payback from sales.
Picture shows the PDWeb Umbrella in Aberdeen Scotland with two people using one of the twin touch screens; another person is using his mobile phone (Skype) via a free webLink WiFi MESH connection to make calls. The Umbrella is a visible part of the FREE public access service: many more unseen users connect  over the Umbrella Hubs WiFi option!

Now a similar function could be provided for the general public in cities, beginning in the city centres where most people congregate. Such a system driven by a touch screen interface out in the streets can give easy access to everyone. Such public Access hubs can also provide a WiFi service. These operations can provide a FREE public service. Linking up to the internet and giving access to all. It can be very secure – only giving access to sites of value on the internet and banning perverse and illegal locations.

Such a free service promotes equality and builds a cohesive platform focused upon each city.

What is needed is the understanding that such a service is in everyone’s interest and it should be encouraged if not funded by the city authorities.

An OVERACHING Public Network; that’s what the service should provide. An Interactive Outdoor infrastructure.

What is meant is this: an inclusive service not an exclusive one.

Currently if you want to use your mobile you probably have to connect via GSM to the Internet if there is no overarching WiFi provided and cities mostly have intermittent hot spots only, whereas the public access network I envisage at least covers all the major city centre streets with a WiFi MESH and touch screen points at strategic street locations.

Also when you are connected on GSM to the internet and you want have everything that’s about the location you are in, it can be costly due to repetitive searches for your need, and can be costly and if your battery holds out you might locate a few things for your itinerary; wouldn’t it be great if your connection was free and the access to all you need was within a cohesive envelope focused upon all the best the city had to offer?
This graphic shows pictorially how the Local Area WiFi MESH can be utilised. Public access to the Umbrella content on the mobile Splash/Menu page i.e. on Iphone, Ipad, Blackberry; smart phones etc. Free Skype call telephony. VPN (virtual Private Network sub level wireless for emergency messaging and for council & emergency services, all functioning through the WiFi MESH generated at each and interlinking with all the Umbrella units.

What we mean by this service is a showcase for all businesses thus encouraging local trade: restaurants, bars, transport, tourism, contacting a local official; everything. It’s in the cities interest to keep trade local, to provide tourism services access and local government outreach facilities to its citizens.

Currently every website is there on the internet in its own right often without any interconnections of similar or parallel services connectivity so using that word again what is needed is an overarching system that brings all the city digital focused web- services cohesively together in a framework that is quick and simple without the need to make repetitive Google searches for each individually (isolated) website. Of course the current set up favours the telco’s pricing as each separate Google then access linking to each website takes time and clocks up fees.

Every restaurant for example sees other restaurants in the city as a competitor when in reality people like to try many and different types and styles yet quite often there is no all inclusive restaurant guide. This example carries over for many sectors of business and information needs with nobody feeling a responsibility to do (that word again) an overarching and cohesive and all inclusive and free service. Some website like a local newspaper might put up some of this but mostly they look upon such a catalogue or directory as a fee generating operation and only those businesses that pay are included. This leaves a black hole of the digitally excluded businesses and services in the city.

The public using their mobile internet access technology will be frustrated by the lack of joined up rapid access coverage.

This sort of fiddling time consuming experience when searching to find city services whilst out and about in the city is frustrating and can be costly, in connection time charges, battery life etc and most just give up.

So its in the collective interest of ALL parties in the city to opt for a genuine technology based Public Access service. A Free joined up WiFi MESH wich prioritises a front access menu focused on the city location.

It might sound as though its something for the future but no.

It has already been provided as a pathfinder service in the City of Aberdeen in Scotland showing the way for others to adopt, from a grant from the Scottish government.

So it can be achieved and it can be provided free to the city as well as the public with a little lateral thinking by the city: cities have lots of street located advertising billboards.
The city should put in its own digital Public Access Technology infrastructure, using modern digital displays that incorporate large screens for outdoor advertising and rent the space to advertisers or the agencies that currently ‘place’ such adverts in our cities. Currently these advert sites are paper poster technology, old fashioned outdated and the replacement service is cheaper to operate and generates good revenues too the city operator.

Then on the back of this option the city can easily finance the same onboard technology platform to put out touch screen services for those without mobile devices and simultaneously generate a free WiFi MESH to cover all the main streets with the free service.

Daytime photograph of user and passers by at one of the PDWeb Umbrella’s: These architecturally designed street furniture units provide the citizens and visitors to the city with FREE digital public access to the internet via these hubs on Union Street in Aberdeen Scotland.
The outcome is a better and far more modern less cluttered city advertising platform, which the city can obtain good fees from and at the same time fund and provide the always on overarching connectivity with a very useful overarching all encompassing web service…and have spare funds to assist other worthy public services.

It’s certainly possible: It’s just up to enlightened city officials and the public to demand it!

Saturday, January 8, 2011

Evolution of Outdoor Public Access Internet Kiosks

Picture shows how mountain climbers leave matches in mountain refuges to assist getting a fire going thus anticipating the need to have matches out of the box for frost bitten fingers: a parallel attempting to illustrate the need also for technology to be assistive for the public and to present no barriers to immediate use.Mountain Climbers and cross country skiers leave a fire grate loaded with paper and wood and with matches ready inside refuge centres: like the picture.

What has this to do with public access kiosks or more importantly Outdoor Kiosks? You might ask.

       It’s to do with thinking about the needs of others.
If you have frostbite its difficult to even remove your gloves, so knowing the possible situation of fellow climbers, they provide assistive usability considerations - maybe even life saving forethought. Such thinking can be applied in other areas.


The design needs to begin with USABILITY in mind; any barrier to use must be eliminated both in physical design and usage of the touch screens and associated WiFi operations for nearby local mobile users. After such considerations, finally the appearance needs to be modern and attractive.

Public access kiosks seem to those outside the industry to be a simple thing to do, however without the angle of approach that includes the usability view many mistakes can and have been made, here are some considerations and experiences of a real and useful deployment:

Don’t make the public think, they should just naturally know what its for. Far too many kiosks indoor and outdoor often put out a signal to people – ‘too technical’… ‘that’s not for me!

Once people are seen to be using the kiosk then others become intrigued and find it is for them! Everything must be simple, obvious straightforward, this means a usability design both in the look of the structure and the content and its simple and quick and obvious navigation. So yes we are talking about Internet access and services but they have to be re-purposed with simpler menu options and many often ‘unnoticed’ assistive features. Often a software developer ‘knows’ how the applications operate and becomes blind by this knowing  and as a result cannot think like a person confronting a touch screen service for the first time.

Public access kiosks MUST be usable by everyone not just by those with existing computing and internet navigation experience. The good news is that the usability interface designs of the new range of mobiles like the IPad do understand about usability at least on the top level touch menus. Usability is walking in the shoes of others, considering their needs. These new devises are getting there!

Outdoor kiosks have far more considerations to take note of.

All remote kiosks need to operate under automatic self diagnostic conditions; the kiosk needs to ‘know’ its own operational status and generate failure recovery procedures even as it dies sending out automatic email & text SOS requests for help! Such messages should alert a remote monitoring network, which remotely manage all the required functions of monitoring, updating etc.

Remote kiosks have to be self reliant features such as intruder security alarms, double secure locking, vandal proofing, onboard self monitoring, CCTV, weather proofing, and be capable of operating in harsh conditions: rain, freezing or hot conditions. Functions required are automatic brightness to adjust for ambient lighting day and night time conditions and direct sunlight readable outdoors (latest LED technologies).

24 x 7 x 365 operation means onboard self diagnostics with remote back up monitoring of status is essential.

Security of content is as important as the physical security of the kiosk. Immunity from virus and any hacking attempts, banning derisive and perverse website access is very important for public display services.

 Usage statistics; are essential for the kiosk client and operator to know the services value and to retrieve user feedback and statistics.

Many kiosks are designed without considering these things many obstruct wheelchair users and are too tall for some users. Kiosks exhibiting keyboards, roller ball navigation and with complex looking features are proven barriers to general usage. A carefully thought out designed public access internet kiosk has to take all these considerations onboard and the result will be a design for all users approach – social inclusion – is then resident as a feature simply by default of making it in the manner of building everything with the users needs in mind.

Of proven value is the use of lighting; good attractive lighting associated with public kiosks attracts and encourage use, apart from being a visible safety zone.

These are some of the very basics of kiosk functionality linked with usability and design, what follows is a pictorial progress showing a design from concept to deployment of an outdoor public kiosk network:

Moving on from the first picture this shows how the design is usable by all: the side view with two touch screens can vertically swivel 35 degrees around a central metal pole, a standing person can use the kiosk and also a person in a wheelchair has simultaneous access on the opposing screen which is lower. © PUBLIC DATAWEB.A metallic looking artist’s impression of the design of an open structured outdoor public access touch screen internet kiosk with an umbrella styled roof for shelter incorporating a broadcast WiFi aerial for mobile users in the vicinity to also obtain the kiosk services and internet access. © PUBLIC DATAWEB

 





From concept to street deployment the PUBLIC DATAWEB UMBRELLA kiosk operating in the city centre in Aberdeen Scotland. The picture shows the kiosk at night with its illuminated top Umbrella highlighting the area in a pool of blue light. © PUBLIC DATAWEB

The content services are also required to be considered from the same position of usability…the menus & navigation requires careful consideration. Its not just a case of putting a link to a website. The Public DataWeb methods overlay assistive templates and just in time virtual keyboards for inputs but only when necessary.

Picture shows a person using the touch screen: seeking local job vacancies. The screen is housed in a robust all weather frame. The touch screen is held beneath a special reinforced laminated glass membrane which is vandal hardened and easy to replace id seriously attacked. These things happen but the touch screen is safe beneath its protective replaceable barrier. Operating in Aberdeen since 2006. © PUBLIC DATAWEB
We employ public access internet navigation that incorporates SEO; Search Engine Optimisation techniques that simultaneously assist all included sites (city council) and all localised focused web-services with enhanced back-linked tags which ad value for attaining higher PageRank locations on Google search requests.

Friday, January 7, 2011

IPad Clones V Telcos will change WiFi connectivity towards more FREE


Public Access to the internet has always been the aim of Public DataWeb completely FREE this has not been an easy task as many established interests and certain ‘inertia to change’ attitudes have combined to frustrate the idea of free connectivity.
We cut down the objective and limited our focus to city centres after news reports that many cities had toyed with the idea of free access wireless and got involved in over-grandiose coverage systems. These apparently all failed due to the cost of the equipment providers installations and the resulting ‘less’ than the bandwidth speeds and coverage envisioned. PDWeb was a voice in a hurricane and was hardly heard as the big boys talked with city’s about bigger and bigger opportunities.

That was all a few years back and the idea of large scale geographic free WiFi is hardly talked about after so many burned fingers; only Boris Johnson the Mayor of London remains committed to the idea and who would contradict him as his idea of bicycles for London has taken off when many ridiculed it.

Picture of a rank of Barclays Bank sponsored bicycles established by London Mayor Boris Johnson – used by Public DataWeb Blog post to illustrate that Public Access WiFi can also be made available for Free in Central London with a little imagination!

With the current interest in mobile devises: the iPhone – iPad and its Chinese built clones like the iPed, IdeaPad U1, and the Eee Pad etc: it is predicted that huge volumes of these devises will be sold in the next 18 months. 




So how will the users connect when there out and about? There is no overarching connectivity in city centres for WiFi other than hot spots in some locations, cafes, shops, bars and so on. For the U.K. BT are claiming to provide free connections on the back of existing users modem & router installations teaming up with FRON for BT’s ‘Total Broadband’ but most users are residential.

Such operations are hardly the answer for city centres, with their messy time consuming log in procedures and certainly not free, needing to purchase Apps from an Appstore - as with all such services like mobile users on 3G contracts which does cover cities but its not free. Yes they say you get a free WiFi service but only if you’re a contracted (fee) paying customer – that’s NOT FREE.
Instant connect Free digital access is in a city’s self interest for commerce, tourism and as a general amenity. Visitors are going to prefer it to having to log in register and pay fees, especially international tourists.


The Ipad and its clones will change the connectivity market forever, the Telcos can’t have it thier own-way forever; signing up exclusive contracts fixed to hardware (Apple Ipad), when volumes of clone units flood the market seeking a competing connectivity paradigm; which just may be Free city centre WiFi – which is faster than GPS. Trends can change very quickly and a shift from Telco network dominance towards a device focused one will be good for all.

One city centre that has such a totally free WiFi service in the U.K is Aberdeen where a network of street hubs generate a WiFi Mesh with alternative touch screens for people without mobiles.

Soon in 2011 the first Chinese city’s are to install outdoor hubs (PARASOLS) to provide their citizens with totally FREE WiFi access.